Returns, Replacements & Refunds
At Veda Kriti, we take every precaution to ensure that your order reaches you safely and in perfect condition. However, in rare cases, an issue may occur such as:
- The product being damaged during transit
- A manufacturing defect in the product
- Incorrect product delivered to you
In such cases only, we will provide a replacement at no additional cost or process a refund, provided the return/replacement request is raised within 5 days of receiving the order.
Requests for returns or replacements after this period will not be accepted, except for the conditions mentioned above.
How to Request a Replacement or Refund
To request a replacement or refund, please email us at:
Email: Vedakritiwellness@gmail.com
Please include:
- Your Order Number
- Reason for replacement/refund
- Clear images of the product showing the batch number
- A copy of the invoice
Products sent back without prior confirmation from Veda Kriti will not be accepted.
Once your request is approved, we will arrange a product pickup within 4–7 business days from the date of approval.
The replacement/refund process will only be initiated after we receive the product in its original condition with:
- Original packaging
- Seals intact
- Labels and barcodes clearly visible
Refund Policy
Once your refund request is approved and the returned product is received and verified, the refund will be processed within 5–7 business days.
You will receive a confirmation email once the refund has been initiated.
For prepaid orders made through credit card, debit card, UPI, or net banking, the refund will be credited back to the original payment method. Depending on your bank/payment provider, it may take an additional 2–3 business days to reflect in your account.
For Cash on Delivery orders, the refund will be processed through bank transfer after receiving your bank details via email. The process will be completed within 5–7 business days after product verification.
Replacement Conditions
Replacement is available only in cases where:
- A wrong product has been delivered
- The product arrives damaged
- A manufacturing defect is confirmed
Replacement is subject to product availability. If the replacement product is unavailable, we will process a full refund.
The replacement product will usually be dispatched within 5–7 business days after approval.
Non-Acceptable Returns
Veda Kriti will not accept returns for products that are:
- Opened or used
- Missing original packaging
- Without seals, labels, or barcodes
- Damaged due to improper handling after delivery
- Returned without prior approval
If your product arrives damaged, please contact us immediately and share product images along with order details so we can assist you.
Order Cancellation
Once an order has been processed or shipped, cancellation requests may not be accepted.
Changes to This Policy
Veda Kriti reserves the right to update or modify this Return, Replacement & Refund Policy at any time. Any changes will be effective immediately after being published on our website.
Contact Information
For any questions or assistance regarding returns, replacements, or refunds, please contact us:
Veda Kriti
Email:Vedakritiwellness@gmail.com
Website: veda-kriti.com